Articles on: AnalyzeCU

How to Generate and Send a HAR File for Troubleshooting

Hi there! To help our team investigate the issue you encountered, we’ll need a HAR file, which logs technical activity in your browser. This is quick and easy to do - just follow the steps below. The same steps can be found in this video.

✅ Step-by-Step Instructions (in Google Chrome):

Open Chrome on your PC and go to the page where the issue occurred, such as the Data Management page on CUCollaborate.com.
Open Developer Tools:

- Press F12 or CTRL + SHIFT + A on your keyboard.
- A panel will open on the side or bottom of your browser.

Click on the “Network” tab in the Developer Tools panel.
Enable “Preserve log”:

- Check the box labeled “Preserve log”. This ensures the data isn’t lost when the page reloads.

Clear the current log:

- Click the clear button (a circle with a slash icon) to wipe previous activity.

Start recording:

- Click the record button so it turns red. This means your browser is now recording network activity.

Reproduce the issue:

- Try to upload your data again by:
- - Clicking Upload Data
  - Selecting a date in the calendar
  - Choosing a loan and share file
  - Clicking Submit

Export the HAR file:

- Once the error occurs, right-click anywhere in the network activity list.
- Select “Save all as HAR with content”
- Save the file to your computer.

Send us the file:

- Email the HAR file to our team at techsupport@cucollaborate.com so we can review what happened and assist you further.

Updated on: 23/06/2025

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