Articles on: AnalyzeCU

How to Generate and Send a HAR File for Troubleshooting

Hi there! To help our team investigate the issue you encountered, we’ll need a HAR file, which logs technical activity in your browser. This is quick and easy to do - just follow the steps below. The same steps can be found in[ this video.](http://loom.com/share/5c55c24ea42f43bd9ca2b9d0297c9399)

✅ Step-by-Step Instructions (in Google Chrome):

Open Chrome on your PC and go to the page where the issue occurred, such as the Data Management page on CUCollaborate.com.
Open Developer Tools:
Press F12 or CTRL + SHIFT + A on your keyboard.
A panel will open on the side or bottom of your browser.
Click on the “Network” tab in the Developer Tools panel.
Enable “Preserve log”:
Check the box labeled “Preserve log”. This ensures the data isn’t lost when the page reloads.
Clear the current log:
Click the clear button (a circle with a slash icon) to wipe previous activity.
Start recording:
Click the record button so it turns red. This means your browser is now recording network activity.
Reproduce the issue:
Try to upload your data again by:
Clicking Upload Data
Selecting a date in the calendar
Choosing a loan and share file
Clicking Submit
Export the HAR file:
Once the error occurs, right-click anywhere in the network activity list.
Select “Save all as HAR with content”
Save the file to your computer.
Send us the file:
Email the HAR file to our team at techsupport@cucollaborate.com so we can review what happened and assist you further.

Updated on: 23/06/2025

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